Our business model - Smiths Group plc


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Smiths Group’s vision is to become one of the world’s leading technology companies. Our business model is built on our commitment to six pillars of Excellence.

Customer Excellence

Greater intimacy with our customers and strategic alignment with their needs, to broaden and deepen the level of value we provide.

People Excellence

Building a learning organisation and developing the best ways to attract, retain, develop, engage and inspire our colleagues.

Technology Excellence

Building a culture of innovation through technological differentiation, digital capabilities and improved R&D and New Product Introduction processes.

Production Excellence

A culture of Continuous Improvement and lean enterprise, supported by the right structures, processes, enablers, measures and people capabilities and skills.

Programme Excellence

Consistent and flawless execution of complex programmes to meet our commitments, supported by rigorous contract management.

Supply Chain Excellence

Improving flow through the business to improve stock turns, and management of strategic suppliers.

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Smiths Group divisions:

John Crane, Smiths Medical, Smiths Detection, Smiths Interconnect, Flex-Tek

Smiths Group plc:
Registered office 4th Floor, 11-12 St James’s Square, London, SW1Y 4LB
Incorporated in England No. 137013
Copyright 2017 Smiths Group plc.
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